Refund & Return Policy

We want you to love your Parna Varna hampers. Here's how returns and refunds work.

Customised & Made-to-Order Hampers

Because customised, personalised and made-to-order hampers (including corporate and wedding orders) are created specially for you, they cannot be returned unless they arrive damaged, defective, or materially different from what you ordered.

Food & Consumable Items

For hygiene and safety reasons, hampers containing food or other consumable items cannot be returned once delivered, unless they arrive damaged or spoiled.

Damaged or Defective Items

If your order arrives damaged or defective, contact us within 48 hours of delivery at mithila.abhishek88@gmail.com or on WhatsApp at +91 9686234189 with photos. We'll arrange a replacement or refund.

Ready-Made Hampers

Unused, non-customised hampers without consumable items may be returned in their original condition and jute box within 7 days of delivery. Return shipping may apply.

Gift Cards

Digital gift cards are non-refundable and cannot be exchanged for cash except where required by law.

Refund Timeline

Approved refunds are processed to the original payment method within 5-7 business days.